Michele is currently the president of the Work From Home Alliance, where she has collaborated with over 150 companies in the design, expansion, and continuous improvement of their work-from-home programs
The data alone – taken from Teleperformance’s internal Employee Work-at-Home Survey – embodies this statement
One of the paradoxes of the COVID-19 pandemic is that as people stayed at home and isolated, the world seemed to become more digitally connected. You couldn’t avoid topics like "Zoom fatigue," virtual happy hours and the blurring borders between home and work life. But time has passed and two things have become clear: The pandemic has changed not just how, but where we work, and our expectations have evolved
To save you time toiling away, we’ve carved out nuggets of wisdom from conversations with some of the top brands leading with CX...Evelyn Doyle, HR director EMEA at Patagonia refers to a posting that had over 1,800 applicants from all around the world
This sentiment is echoed by HSBC, which plans on reducing office space by 40% as more people choose to work from home rather than in the office
The site home page
As the saying goes, “we’re all in this together” - and this is certainly true at TELUS International where we recently transitioned from a primarily onsite customer experience and IT provider to mobilizing over 28,000 of our frontline agents to support our customers, and likewise their end-customers, via a work-at-home model. From frontline agents to executives, in almost every industry, brands have been forced to rethink their systems and processes in an effort to maintain business continuity
Data annotation is the human-led process of adding metadata tags to mark up certain elements of text, images, audio and video clips. Annotation techniques vary from project to project
CX Best Practices Posted December 21, 2020 For the safety of workers, the COVID-19 pandemic pushed customer experience (CX) leaders to adopt work-from-home (WFH) as their new delivery model
Companies we saw with poor results from their Work-At-Home operations usually had less effective communication tools and didn’t prioritise communicating with staff”
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