But your business process doesn’t have to be so dumb. What is process optimization?...Process intelligence doesn’t have to be a contradiction of terms
For all the evolution of natural language processing and computer vision over the past half-century, accurately labeled datasets continue to be the critical foundation of teaching machines. 1
This, in turn, equips you to improve your processes by streamlining execution, focusing on quality of service, or addressing gaps in training
With such a large network of BPOs (business process outsourcers) we’re able to offer a whole lot more of, well, everything
Allow agents to be human at work, they are, after all, literally tasked with interacting with our human customers. The script, the process, the tech: Please have a note screen so the agents can document the call and facilitate all future calls with that customer
Only when you’ve clearly defined how to do the job correctly can you create a baseline for good service. Initially, the process might take a bit longer but at the very least you know the job is getting done right. Once the job is done right, you can look to technology solutions that facilitate that process being done quicker, that enhance your agents’ ability to follow the process, or that let your customers get the same great service in different channels
NICE announced that it has been recognized as a Technology Leader by Quadrant Knowledge Solutions for its advanced robotic process automation solutions
So, how can a business identify and avoid these situations? By applying process mining and process intelligence analytics that identify and optimize processes in the front and back office, businesses can eliminate bottlenecks and improve customer satisfaction. The Value of Process Mining Let’s go back to my meal kit problem
So, if you don't necessarily have tag management within your website, you want to do that. Google Tag Manager and Google Analytics are usually core platforms
What should you look for in an enterprise-grade attended Robotic Process Automation (RPA) solution?
Login to "KIA"
Learn More
Join "KIA"
About Execs In The Know
info@execsintheknow.com
Join the Mailing List
Privacy Policy