At our October 17 webinar , “How To Deliver EPIC Social Media Engagement?” HGS VP of Marketing Lauren Kindzierski and HGS Director of Social Care Practice Amanda Sternquistbshared up-to-the-minute social strategies for achieving faster response times, increasing response rates, using artificial intelligence (AI) to identify and remove nonactionable posts, and training agents
A critical factor to consider when designing an employee retention strategy is the level of employee engagement. Forbes explains employee engagement as “ the emotional commitment the employee has to the organization and its goals.”
Armed with key questions distilled from the Richmond event, we asked attendees to gather together in small groups to discuss a wide variety of topics from the changing role of the BPO to the impact of #GigEconomy on talent sourcing. Agent Engagement By far the hottest topic proved to be agent engagement at partner sites, with key challenges and opportunities dominating the bulk of discussion
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For lasting brand loyalty, a strong customer engagement strategy is key
You’ll learn how satisfied contact center staff are with their jobs, understand what drives employee satisfaction and distinguish the differences between countries. Employee Engagement vs. Employee Satisfaction There is a difference between employee engagement and satisfaction
One such thing is team engagement. With record numbers of employees being forced to work from their homes, building a healthy, vibrant team dynamic may seem impossible
With better knowledge of how AI can be applied in the workplace, we believe that companies will rapidly understand how it can be leveraged to increase productivity, improve decision-making, and drive more effective customer engagement. How AI Is Used in the Workplace AI broadly refers to computer systems able to perform tasks that normally require human intelligence, including visual perception, speech recognition, and decision-making
If you want the CX solution of the future today, then the blended approach of AI and agents delivers everything you’ll need. This enhanced experience helps you retain and grow your customer base, boost your revenue, and remain competitive. It’s low risk and high ROI. Download the eBook:
OP360_AI_eBook.pdf
High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success
Data annotation is the human-led process of adding metadata tags to mark up certain elements of text, images, audio and video clips
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