But your business process doesn’t have to be so dumb. What is process optimization?...Process intelligence doesn’t have to be a contradiction of terms
One of the most beneficial digital developments in recent times is intelligent automation. What is Intelligent Automation?
NICE announced that it has been recognized as a Technology Leader by Quadrant Knowledge Solutions for its advanced robotic process automation solutions
Yet identifying each of them and knowing which to focus on first in process automation and optimization efforts isn’t easy without access to the right data and insights
What should you look for in an enterprise-grade attended Robotic Process Automation (RPA) solution? With the need for digital transformation significantly growing following the pandemic, automation has emerged as a key enabler
NICE announced it has been recognized as a Leader in the 2022 Gartner® “Magic Quadrant for Robotic Process Automation” research report
With that in mind, here are some key automation trends that will impact contact centers in 2023
HGS’s inventory automation, process efficiencies, and claims support led to $11M in savings, 30 sales hours saved per week, and 50% reduction in order processing time
As Sutherland’s SVP of Business Process Automation, Timothy Leger, previously explained , that’s because the modern-day Chief Financial Officer (CFO) is less often a bookkeeper and instead a strategic changemaker driving innovation and automation initiatives
AI and automation have rapidly increased the efficiencies of CX teams across the globe, making daily tasks far easier while empowering agents to do more with less effort — and in less time
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