Troy Moritz, Chief Security Officer at TELUS International , says in the early days of COVID-19, nobody knew if the pandemic and its impacts were going to last “a week, a month, a year or a decade."
Unfortunately, off-the-shelf security measures are inadequate...The best cyber security combines both group and personnel policies
So, if you don't necessarily have tag management within your website, you want to do that. Google Tag Manager and Google Analytics are usually core platforms
Data annotation is the human-led process of adding metadata tags to mark up certain elements of text, images, audio and video clips
Empathy and connection can be present. [ 19:15 – 20:22 ] If your job is to connect with another human and you don’t even feel that you belong in your work environment, that’s not complementary. It helps to understand how your job plays into the bigger picture. [ 22:05 – 23:42 ] An IRL experience with a policy that was quite ‘anti-customer’ where the agent empathized with the customer, reassured the customer that the leaders do care and empowered them to provide feedback
Cloud-based contact centers can help reduce costs, increase security and compliance, make scaling and reducing scale flexible, and offer more features and more ways of communicating with patients
Image of tweet by Shopify CEO, Tobi Lütke. Establish security protocols for your remote teams There’s no two ways about it: The shift to remote work has changed the landscape of workplace security
Advancing Performance Intelligence Platform To Change How Customer-Facing Teams Manage at Scale Over the past year, there have been significant improvements to Pathlight that have enhanced the platform’s usability, security, and scalability
[ 17:48 – 18:42 ] The sequence of adoption, from early to late adopters and how this shows up among CX stakeholders. [ 22:24 – 23:12 ] Alignment is a bit of a buzzword now because we all understand what it means for company culture and how valuable it is, but it’s still hard to achieve because we all have our own sets of values
[ 15:36 – 17:05 ] An in-house automotive company cx agent success story. [ 21:41 – 22:19 ] We are not just building a pipeline
Login to "KIA"
Learn More
Join "KIA"
About Execs In The Know
info@execsintheknow.com
Join the Mailing List
Privacy Policy