Keyword Search
One of the concerns many of us have around relying on gig workers is ensuring that you will have enough of the right people available when our customers need them. I expect this to be one of the topics discussed at the #GigEconomy roundtable at the upcoming Customer Response Summit Denver...
I was very excited to hear a high level of conversation around the gig economy in many of the sessions (From the pre conference breakout session, to the main stage as a solution in solving for global language support
I usually try to stay away from the zoo that is CCW Vegas, however this year one of our partners kindly covered all expenses, so it is hard to say no đ As I have been signing up for the breakout sessions while there are a myriad of sessions around Artificial Intelligence, Virtual Assistance...
When I was younger, my friends and I tested our athletic prowess by going up the âdownâ escalator. Sometimes I was successful. Other times, I got close before I lost all my progress and the escalator took me back to the bottom. Customer service can feel like this sometimesâespecially at a...
This is not just a US phenomenon, either. Approximately 22% of Italians are already engaged in gig work, while my fellow New Zealanders are looking to shirk the regular 9-to-5
#GettingStartedwithGig , #GigSourcing #MeasuringGigPerformance We started the session with these two Polling Questions to get a bead on where everyone was starting from, and where the interest lay: Q1: What is your current level of âparticipationâ in the Gig economy? Have not considered incorporate gig workers in our talent pool but want to learn more ~ 20% Interested in incorporate gig workers in our talent pool but no set plans on how yet ~ 30% Have plans in place to incorporate gig workers in our talent pool within the next 6 months ~ 30% Already utilizing gig workers in our talent pool ~ 20% Q2: What types of activities are you using or interested in using Gig workers for?
At least one disruptive evolution is happening in our resource landscape today: gig-economy workers. A recent Forbes column cites some interesting studies: The U.S. Bureau of Labor Statistics published a 2018 report on individuals in alternative work arrangements that says 16.5 million people now make up with is known as the âgig economyâ in this country
Talking with Mario Matulich, Executive Director of Customer Management Practice, (who run CCW) afterwards, he acknowledged that it was a missing topic, while at the same time indicating that they have not seen much traction in the industry yet but are monitoring. While Gig economy may have been snubbed, there was a key focus across a number of keynotes (Shep Hyken, Tony Hsieh, and James Dodkins) and breakout sessions (Megan Burns, Jim Kukral, and Charles Minton) on setting ones employees up for success as the key to setting customers up for success
Login to "KIA"
Learn More
Join "KIA"
About Execs In The Know
info@execsintheknow.com
Join the Mailing List
Privacy Policy