The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them from occurring.
Such personalized service can be compared to the “white-glove service”, characterized by attention to detail, convenience, speed, and emotional fulfillment that are tailored to each customer’s specific and unique needs. It is central to a customer-first mindset and made possible by the availability of data and advanced analytics to track a customer’s individual journey in real-time. Yet, very few organizations are able to provide this level of service today due to their inability to fully harness the power of advanced analytics in customer care.
Join us on September 30th (1:00pm ET) for a special webinar brought to you by customer care experts Jeff Berg, Eric Buesing, and Vinay Gupta from our knowledge partner McKinsey & Company as they discuss:
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