The Future of Customer Care and Role of Advanced Analytics

The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them from occurring. 

Such personalized service can be compared to the “white-glove service”, characterized by attention to detail, convenience, speed, and emotional fulfillment that are tailored to each customer’s specific and unique needs. It is central to a customer-first mindset and made possible by the availability of data and advanced analytics to track a customer’s individual journey in real-time. Yet, very few organizations are able to provide this level of service today due to their inability to fully harness the power of advanced analytics in customer care. 

Join us on September 30th (1:00pm ET) for a special webinar brought to you by customer care experts Jeff Berg, Eric Buesing, and Vinay Gupta from our knowledge partner McKinsey & Company as they discuss:

• The role of advanced analytics in customer care trends for the future. 
• How a use case driven approach for advanced analytics can play a critical role to achieve outcomes related to operational efficiency, personalized servicing, and revenue generation. 
• Real-world examples of how leading organizations are overcoming the common barriers and deploying use cases ranging from voice analytics to repeat call reduction and workforce management.