As enterprises strive to future-proof their operations, the integration of artificial intelligence (AI) has emerged as a strategic imperative. However, the path to realizing the full benefits of AI extends far beyond opportunistic implementations. This Virtual Executive Roundtable will explore the holistic approach organizations must take to rewire their operations for long-term resilience and success.
Discussions will dive into the critical elements of this transformation, including the need to align data, IT infrastructure, talent models, and operational processes to support pervasive AI capabilities. Attendees will examine the people challenges inherent in this journey, such as upskilling the workforce and managing organizational change. Additionally, the session will address the operational restructuring required to seamlessly embed AI-driven insights and actions into day-to-day workflows.
By leveraging real-world case studies and expert insights, this Virtual Executive Roundtable will equip CX leaders with:
- A clear roadmap for unlocking the full potential of AI.
- A deeper understanding of how to drive cost reduction, improve the customer and employee experience, and ultimately, deliver sustainable business value through the strategic deployment of AI-powered solutions.
Case studies will showcase:
- How GenAI automated pitch deck creation, improving productivity by 15-20%
- AI-driven analysis of customer interactions, leading to a 9.5+ CSAT score
- Addressing advertiser issues and lead qualification, reducing resolution time
Participants will gain an in-depth understanding of how to drive cost reduction, improve the customer and employee experience, and deliver sustainable business value