It’s no secret that the job of an agent is not an easy one.
A recent groundbreaking survey of U.S.-based contact center agents, conducted by BenchmarkPortal, revealed agent experience (AX) is in a crisis.
76% of contact center agents are working remotely.
42% of novice agents are stressed out with their jobs.
These recent stats are causing CX leaders to rethink and reprioritize their strategies for keeping their agents happy and productive.
Join Execs In The Know along with Ashu Roy, CEO, eGain, for a special CX leaders webinar, Elevating the Contact Center Agent Experience (AX) in the Hybrid Work Era, to learn how to increase customer satisfaction and agent well-being, lower costs, and grow brand loyalty in this new era.