Improving Quality Assurance in the Contact Center with Artificial Intelligence

When:  Jan 27, 2022 from 01:00 PM to 02:30 PM (ET)
Execs in the Know invites you to join us for an interactive customer experience (CX) Executive Roundtable “Improving Quality Assurance in the Contact Center with Artificial Intelligence,” taking place on Thursday, January 27th. During our time together, we will discuss the efficiency advantages of deploying artificial intelligence (AI) with your quality assurance (QA) program.

Join Karen Smith, SVP, Enterprise Sales and Global Sales Ambassador at Uniphore, as she leads a discussion about how brands can boost the effectiveness of their QA program using AI. Businesses today are looking to monitor and analyze their customer-agent interactions to ensure optimum efficiency in the contact center. The challenge: manually examining the number of interactions needed to effectively move the quality needle can be difficult, if not impossible. During this special discussion, you’ll discover how the use of AI-powered solutions within a QA program can allow businesses to:
  • Optimize review of the entire conversation using AI, Natural Language Processing (NLP), and RPA
  • Understand the customer’s ‘real voice’ and offer quick and efficient self-service options
  • Transform agent performance by automating mandatory tasks

As our guest, you'll receive a special event package and an overview of fellow attendees so you can make meaningful connections.