There’s a lot of noise in the market about Generative AI (GenAI), especially in customer-facing roles. Between the hype, wild claims, and horror stories, it’s easy to feel overwhelmed by the sheer volume of information—and misinformation. But what’s the real story?
If you’re searching for clarity, join us for a frank discussion at the CX Leaders Webinar on what’s true, what’s not, and what requires a nuanced approach when it comes to GenAI agents.
Heather Reed, data scientist turned principal product manager at ASAPP, and Dan Rood, senior vice president of Marketing at ASAPP, will cut through the noise, separate fact from fiction, and share their perspectives in navigating the GenAI landscape with confidence. You’ll leave the webinar better prepared to make informed decisions and smarter investments for your organization’s CX.
Together, we will explore these key questions:
- How do GenAI agents differ from other AI capabilities, and how do they compare to sophisticated chatbots?
- Are GenAI agents really ready for prime time in customer-facing roles, and how do they impact customers' experience?
- Will GenAI agents influence how organizations run their CX teams, and if so, in what ways?
This webinar will be facilitated by Chad McDaniel, co-founder and president, Execs In The Know.