7 Tips for Optimizing Operations Using Contact Center Automation

Artificial Intelligence (AI) is not a replacement for people. Instead, AI allows individuals and companies to leverage technology in a way that takes their quality, production, and performance to levels never before seen in servicing customers. Don't fall behind the technology curve. This session will break down the steps you can take today to further transform your organization with AI.   

Join Mike Bowman, Sr. Director of Operations at ECSI to learn how to effectively drive your Contact Center Automation journey, including:   

• Understanding what Contact Center Automation is, where it fits within existing technology stack, and identifying which business processes and calls can and should be automated 
• Expanding and refining the use of automation within programs that have already implemented such solutions      
• Defining and revising goals for Contact Center Automation, and understanding what it can and can’t do from an operational standpoint        
• Training agents on how to optimize their use of AI-powered tools and demystifying any concerns agents may have with the technology