Innovate, Optimize, & Grow: Empowering Teams with Intelligent Automation to Elevate CX

Customer expectations are higher than ever. Always connected and on the go, today’s consumers demand better, faster service from the brands they trust. To meet your customers’ rising requirements, it’s imperative to equip your CX agents with the right tools and technology. When intelligent automation and a unified knowledgebase combine, your staff’s tasks are simplified. This prevents drivers of disloyalty such as long wait times, channel switching, and the unnecessary repeating of customer information.

Join Venkatesh Korla, President and CEO of HGS Digital, as he facilitates a group discussion about leading intelligent automation approaches, including what has worked for HGS’s current clients. Learn about effective agent assist strategies that will empower your CX agents with the next best action and give your customers the elevated level of support they deserve — all leading to higher employee and customer satisfaction and increased loyalty to your brand.

KEY TAKEAWAYS:

• Unpack the proven approach to building intelligent automation and explore a customer 360 data collection system, which gathers comprehensive information from an individual’s social presence, online history, product usage patterns, and more
• Discover smart actions to speed up agent activities, such as card activation, claims processing, account setup, validation, etc.
• Learn about post-interaction work automation, which continuously operates in the background to anticipate future wants or needs

As our guest, you’ll receive a special event package and an overview of fellow attendees so you can make meaningful connections!

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