CX Leaders Webinar - Elevating the Agent Experience – Harnessing AI & Upskilling for the Future

When:  Jul 11, 2024 from 01:00 PM to 02:00 PM (ET)

Integrating artificial intelligence (AI) presents opportunities and challenges for customer support agents in the rapidly evolving CX landscape. With dramatic advancements in AI-powered capabilities, its integration with your workforce will transform the way you run your operations and how your agents interact with customers.    

Join Execs In The Know and our esteemed partner Teleperformance for a CX Leaders Webinar to explore the critical intersection between agent and customer experiences, diving into the latest technologies designed to assist frontline agents. Learn how leading companies have integrated AI to augment agent performance and discover how essential upskilling plays a role in managing and maximizing your contact center operations with these advanced tools.   

CX Leaders will:  

  • Learn how AI can ensure consistent, more effective customer interactions while also improving employee enablement. 
  • Get an in-depth look at cutting-edge AI tools that optimize agent interactions across the customer journey. 
  • Hear from industry experts who have successfully implemented AI in their organizations, sharing their strategies, challenges, and successes. 
  • Discover the essential upskilling skills and training for agents to thrive in an AI-augmented environment. 
  • Gain practical insights on how to seamlessly integrate AI into your existing systems and processes.   

Be a part of this unique opportunity to stay ahead of the curve and empower your agents for the future of customer experience.


Online Instructions:
Event Image