From Lockdown to Warp Speed & Beyond

When:  Nov 2, 2021 from 01:00 PM to 02:00 PM (ET)

HireRight, a leading provider of global background screening services and workforce solutions, is helping more than 55,000 employer clients in 200 countries and territories hire the right candidates. Over the past two years, the company overcame significant business challenges to achieve record-breaking results in customer care. In this executive webinar, HireRight Chief Services Officer Todd Baxter will share how he and his team strategically reimagined, reengineered, and restructured to reflect the new customer and employee journey, including:

  • Removing service silos and roadblocks by integrating multiple CX systems into a single, award-winning global platform accomplishing full omni-channel servicing.
  • Introducing self-service innovations that have reduced applicant call volume by nearly 40%.
  • Piloting a new training model to reduce the learning curve and prepare agents for any ask.
  • Achieving an 85% increase in employee engagement by getting all associates and partners strategically on the same page in a fun, rewarding work environment.
  • Setting a course for future growth through a more agile operating model, offering HireRight employees work location flexibility.

The HireRight experience is a prime example of what results are possible when organizations are able to effectively collaborate across departments and partnerships and make bold, real-time decisions that impact the employees and customers they serve. Join us on November 2nd to learn more.

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