BPOs face a tremendous opportunity to capture growing market share as the category grows, and yet they are faced with a major challenge: loyalty. In this session, world leading BPOs will further explore and deepen the discussion on recently published opinions on BPOs, delving into the entry barriers, concerns, drivers of usage, and improvement opportunities. We’ll hear how other BPOs are reframing the discussion from cost to value and alleviating fears to enhance business prospects.
Execs In The Know invites you to join us for an exclusive and highly interactive Virtual Executive Roundtable discussing “BPOs’ Role in Driving Corporate CX and Brand Equity” on the 12th of September, 2024 (3:00 PM to 4:30 PM BST).
Sue Bolt, International Workforce Optimization Director for BPOs, has over two decades of contact center experience. In this time, she has successfully elevated the customer experience provided by organizations and outsourcers, helping reshape CX as an integral part of the greater brand strategy. As trusted partners of several BPOs worldwide, Sue and her team create customized solutions that promote resource and workforce optimization, helping them stay ahead of customers’ ever-growing expectations and CX industry trends.
This session will help BPO CX leaders:
- Uncover the main considerations and barriers that corporates face in choosing a BPO
- Increase the value of outsourced agents versus internal agents
- Gain insight into opportunities for improvement to enhance business prospects
- Expand the offering and positioning of BPO’s to include CX excellence consultancy
In this small, intimate gathering, hear directly from our subject matter experts, brainstorm and collaborate with your peers, as well as learn from and share with other leaders facing similar challenges.
When you register, you’ll have the opportunity to specify which topics are top of mind for you, which will help shape the conversation.