Brands require innovative customer service teams to meet rising customer expectations and adapt to changing business demands. CX leaders play a crucial role in fostering a culture of change by advocating for customer-centric approaches that drive innovation. In a recent panel at ...
Today’s brands face the challenge of balancing growth with limited resources. How can teams scale operations without inflating costs and maintain personalized customer experiences ? In a recent panel at Gladly Connect Live 2024 on “Doing More With Less,” CX leaders from Crate &...
As winter wraps us in its embrace, we remember that the season is not just about the cold; it’s about warmth and giving. The same is true of big companies. They’re not solely about big bucks; they’re big on heart, too. Like the comfortable experience of sharing a hot cup of cocoa with loved ones...
OP360 is a US-headquartered BPO providing nearshore and offshore support to ambitious companies.
The way your business adapts to change is how you are (or aren’t) remembered down the line. And one such way to successfully withstand change is through the resilience of your team. Understanding how to build team resilience is a lesson many businesses faced during the COVID-19 pandemic — and it...
Providing remarkable customer experiences is the mission that guides everything we do on behalf of our clients. It’s in our DNA. Recently, our client Comcast Business highlighted one of our colleagues for her outstanding contributions to their customer acquisition and retention program. ...
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