Our second award was for “Engaging with Customers Via Technology,” recognizing Officium’s work in paving the way for a tremendous shift in how customer service/CX workers are sourced and compensated. When we disrupt the traditional “production-worker, industrial-revolution mentality,” we can increase employee retention, decrease cost, and attract top talent from across the globe.
A huge thanks to Stephen and the whole Peer Awards team for a superb afternoon. If our debut appearance was any indication, we anticipate next year to be very good for the Officium Labs team.
-Nate Brown, Chief Experience Officer of Officium Labs