As part of our Future Forward webinar series, Best Buy Health’s President Deborah DiSanzo joined our CTO Joe Petro for a discussion about customer experience, AI, and how the two are converging in 2021. You can catch up with the webinar, moderated by Dan Miller, founder and lead analyst of Opus Research, on demand, but here are some of the main highlights to get you started.
Posted March 5, 2021
“Now more than ever” is a phrase you’ll hear often when organizations and experts discuss the importance of things like customer experience, connected service, and seamless digital interactions. But the past year has made it very ...