Nuance Blog

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Opus Research’s report evaluated 13 firms to better understand enabling platforms & technology, integration points & scalability, track record and future vision for enterprise-scale conversational AI. For the fourth consecutive year, Opus Research has named Nuance the highest-rated vendor for its superior platform and rich APIs. Robert Weideman Posted February 19, 2021 Opus Research released its annual Decision Makers’ Guide to Enterprise Intelligent Assistants —which, for the fourth year in a row, has named Nuance the highest-rated vendor. The report provides a comprehensive assessment of enterprise-grade ...
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As part of our Future Forward webinar series, Best Buy Health’s President Deborah DiSanzo joined our CTO Joe Petro for a discussion about customer experience, AI, and how the two are converging in 2021. You can catch up with the webinar, moderated by Dan Miller, founder and lead analyst of Opus Research, on demand, but here are some of the main highlights to get you started. Tony Lorentzen Posted March 5, 2021 “Now more than ever” is a phrase you’ll hear often when organizations and experts discuss the importance of things like customer experience, connected service, and seamless digital interactions. But the past year has made it very ...