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Author: Yoni Epstein Date: December 18, 2020 The founder of Zappos, Tony Hsieh, passed away in tragic circumstances recently at the far-too-early age of 46 . Hsieh built Zappos into a phenomenal business that Amazon bought in 2009 for $1.2 billion, but he stayed on as CEO until his retirement just three months ago. Tony Hsieh is known by everyone involved in any form of customer experience design or management because he reinvented the industry. His simple philosophy was that happy and engaged employees will result in happier customers and one of the best ways to create this is just to trust your employees – trust them to do the right thing. ...
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St. Lucia News Online | July 4, 2020 Prime Minister Allen Chastanet surprised staff at the itelbpo Smart Solutions call centre on Saturday, July 4. Chastanet said on Facebook that he made a “quick unscheduled stop at the newest state of the art call centre based in Vieux-Fort”. “I was happy to have a chat with some of the employees. Big things are happening for Vieux-Fort,” he added. The prime minister took photos with some of the workers and the facility and published it along with his Facebook post. In January, Saint Lucia became the company’s fifth location. It also has facilities in Jamaica, where it was founded in 2012; The Bahamas, Mexico, ...