The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decisionmakers can share valuable peer-to-peer insights into a wide variety of potential business partners.
CH Consulting Group combines a creative, holistic, and collaborative methodology to deliver contact center solutions that reduce costs, increase efficiencies and improve customer experience.
Watch the full podcast here: Or click here to just listen to the audio. Delighted to introduce you to Dave Seaton of Seaton CX . Dave’s consulting firm works with B2B companies to measure, manage and improve their customer experiences. He focuses on leadership, emotional...
The Pathlight Team July 7, 2022 • 3 min read We recently sat down with Tony Alika Owens, our board member, to ask three important questions about the importance of performance intelligence, how Pathlight is solving a big problem in a different way, and why it’s imperative to empower...
3/25/2021 2020 was a year marked with extreme challenges that dramatically changed the way we live our lives. As the world continues to rebuild after a global pandemic impacted families and communities, the Teleperformance teams remain steadfast in helping and supporting those in...
We all have a new normal right now—one bound to persist in some form even after we return to our regular lives. And that’s true for contact centers as well. For nearly a year, customer service organizations have dealt with unexpected, increased demands for customer experience (CX) flexibility...
The pandemic has shifted the world of work and elevated the importance of agility in contact centers to meet the moment – whatever that moment may be. Right now, it’s working from home (WFH) which presents significant challenges for many and addressing these challenges successfully is critical...