Search

1 to 10 of 11
Sort by

Blog Entry
Demystifying Customer Service Channels: How to Choose the Best Ones for Your Business

The word channels once meant something very simple. When I was a kid, it literally referred to the four television channels in existence: ABC, CBS, NBC and, of course, PBS — home of Mister Rogers and Sesame Street. Today, in the business world at least, the word channels has a...


Blog Entry
Kustomer Raises $60 Million Series E to Accelerate Transformation of Customer Service

By Brad Birnbaum, CEO & Co-Founder, Kustomer Yesterday, we announced our $60M Series E funding round led by Coatue. I wanted to take a few minutes and talk about reimagining customer service and the future of Kustomer. I’ve always been passionate about great customer experiences....


Blog Entry
Why Personalized Customer Service? Because Consumers Demand It

By Andrea Paul, Content Marketing Manager The modern customer wants to buy a product, but they don’t want to be treated like a transaction. They’re expecting an experience—and if that experience is a positive one, then a one-time purchase often becomes a lifelong interaction with a company...


Blog Entry
Meet Your Customers On The Go With In-App Chat Support

Making customer service radically personal starts with making it effortless for your customers to reach out on whichever channel works best for them. And while a part of that means being there for your customers on the channels they want to be on, it’s also a lot about making their experience...


Blog Entry
Gladly Aims to Take Repetition Out of the Customer Service Experience

Gladly CEO Joseph Ansanelli joins the Kristen Scholar and Brad Smith at Cheddar to talk about the repetition in the Customer Service Experience today and how Gladly is looking to solve this issue keeping the consumer in mind. Interview transcript below. Brad: What makes Gladly...


Blog Entry
JetBlue to Take Customer-Service Tech to the Skies

After Gladly software shaved time from customer-service calls, the airline plans to roll it out to in-flight crew [The excerpt below originally appeared on the Wall Street Journal ] JetBlue Airways Corp.’s partnership with startup Gladly Inc. has shaved time from its customer...


Blog Entry
How Will The Gig Economy Help Us Rethink Customer Support In The Digital Age?

As the business world ups its competitive game for a digital age, customer satisfaction can no longer be treated as merely nice to have, or as an ambition metric for the corporate scorecard. On the contrary, it is a business essential that will determine the success or failure of brand advocacy,...


Blog Entry
Gig Economy for Restaurant Work

One of the concerns many of us have around relying on gig workers is ensuring that you will have enough of the right people available when our customers need them. I expect this to be one of the topics discussed at the #GigEconomy roundtable at the upcoming Customer Response Summit Denver ...


Blog Entry
Harness The Power Of Gladly’s Voice & IVR

Customers have more options than ever to get in touch, but voice continues to be the top channel they turn to for support. Here’s how we’re making the voice experience better for customers. Nothing can replace the power of the human voice. And, while it may feel like no one talks on the...


Blog Entry
Top 5 Benefits of Chatbots in Customer Service

Chatbots today should not be conflated with chatbots of the past: the technology is more advanced and the customer experience is likewise enhanced. Historically, the opportunity cost of a poor experience due to chatbots often outweighed the cost reduction component due to ticket deflection. But...