The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decisionmakers can share valuable peer-to-peer insights into a wide variety of potential business partners.
Every year, Newsweek releases a list of the top companies providing the best customer service. This thorough ranking highlights excellence across industries and incorporates both ecommerce and brick-and-mortar retailers, helping set service expectations for both consumers and businesses by...
Is your customer experience as good as you think it is – or is it leaving your customers feeling somewhat frustrated and unsatisfied? So much has changed, and many companies are retooling their journeys to meet ever-changing customer demands – leveraging technology, optimized processes,...
To survive in the CX industry, it’s no secret that businesses must be fast, agile, adaptive, and reactive. Processes must be efficient as well as effective to ensure that customers receive satisfaction in every touchpoint. Changing consumer behavior and preferences have to be considered every...
Ready to see what radically personal customer service looks like? Sign up for a free demo with Gladly today. With more customer service platforms to choose from now than ever before, navigating the crowded market can be a challenging task. Zendesk and Gladly are two of the more popular...
Building out proactive service is key to creating stronger customer relationships that ultimately increase long-term value. Every channel has the opportunity to employ proactive customer service strategies when brands use the right tools, training, and automation to execute them. Let’s take a...
Whether you’re an ecommerce startup, a brick-and-mortar powerhouse, or an omnichannel brand with both an online and offline presence, your customer experience impacts your revenue. In the best cases, it can be transformative for a business. From customer service to loyalty programs, the...
My team and I are partnering with several healthcare and medical clients to help implement processes, invest in technology and identify people to better understand patient experience (PX), from how it impacts business to the best way to monitor and assess effectiveness. The industry is in the...
Moving your healthcare contact center to a cloud solution can have many benefits for your organization. Cloud-based contact centers can help reduce costs, increase security and compliance, make scaling and reducing scale flexible, and offer more features and more ways of communicating with...
Utilizing data analytics can help to optimize processes in the healthcare industry such as patient appointment scheduling, follow-ups after patient visits, payment collections, and more. Advanced data analytics can help to improve each step of patient interactions to enhance the efficiency and...
Improving the patient experience (PX) in healthcare has become increasingly important as healthcare organizations compete to acquire and retain patients. Just as businesses in other industries have learned, organizations that set themselves apart by increasing customer and patient satisfaction...