Helpshift enables brands to deliver superior digital customer service by combining asynchronous messaging, intelligent automation, and data-rich conversations.
Consumers are staying home, and it looks like that might not change any time soon. But what also isn’t changing is customers’ high expectations for quality service. This creates a particularly unique challenge for brands that are more accustomed to serving customers face to face as they move to...
The word channels once meant something very simple. When I was a kid, it literally referred to the four television channels in existence: ABC, CBS, NBC and, of course, PBS — home of Mister Rogers and Sesame Street. Today, in the business world at least, the word channels has a...