Search

1 to 3 of 3
Sort by

Blog Entry
How to Streamline Your Contact Center

Contact centers today are comprised of an intricate web of platforms and systems—from customer support platforms, to order management systems, to loyalty program software—all of which are necessary to provide customers with great service. But while they serve a necessary function, they can still...


Blog Entry
Deliver Radically Personal Customer Service with Customer-Centric Tasks

Customer service heroes make their job look incredibly easy. But while they might resolve a customer’s issue in a single email, phone call, or chat session, it’s usually the result of a lot of behind-the-scenes work— by them, and the organization at large. Whether it’s liaising with the...


Blog Entry
Gladly Aims to Take Repetition Out of the Customer Service Experience

Gladly CEO Joseph Ansanelli joins the Kristen Scholar and Brad Smith at Cheddar to talk about the repetition in the Customer Service Experience today and how Gladly is looking to solve this issue keeping the consumer in mind. Interview transcript below. Brad: What makes Gladly...