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Blog Entry
How to Streamline Your Contact Center

Contact centers today are comprised of an intricate web of platforms and systems—from customer support platforms, to order management systems, to loyalty program software—all of which are necessary to provide customers with great service. But while they serve a necessary function, they can still...


Blog Entry
Get Your Contact Center Firing on All Cylinders

Contact centers today face increasing pressure to do a lot with limited resources. At Gladly, we’ve been thinking about how to help contact center leaders negotiate this tricky balance, culminating in this three-part series of posts on maximizing efficiency in your contact centers. If you...


Blog Entry
Turn Agents Into Natural Sellers

Your contact center plays a pivotal role in delivering the great customer experiences that keep your customers satisfied and coming back to you time and again. Yet, like most departments in most organizations, they routinely find themselves in the tricky position of having to deliver to a...