Brands require innovative customer service teams to meet rising customer expectations and adapt to changing business demands. CX leaders play a crucial ...
Today’s brands face the challenge of balancing growth with limited resources. How can teams scale operations without inflating costs and maintain personalized ...
AI has become an integral part of the modern business landscape, with some brands already leveraging its power to transform their operations. In a recent ...
Gladly is the only customer service platform built around people, not tickets. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly makes service your business.
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On this special episode of Radically Personal, we sit down with not one but two amazing guests, Nari Sitaraman and Hernan Giraldo of BARK. Together we dig into how BARK’s mission to make all dogs happy ...
Find the best platform for you, your business, and your customers. Writing a request for proposal (RFP) for a modern customer service platform isn’t easy — that’s why we did the legwork of identifying ...
Identify potential signs of burnout on your customer service team and learn tips to address and prevent it Every job has its challenging days or seasons, but persistent stress can lead to serious burnout. ...
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Making CX Hero: Papermart.mp4 from Gladly on Vimeo.
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