About Gladly, Inc.

Gladly is the only platform making customer service radically personal by allowing companies to communicate with their customers seamlessly across any channel. Gladly centers customer service on the person, not a case or ticket number, giving the world’s most innovative consumer companies like JetBlue, JOANN, and TUMI the ability to develop lifelong relationships with their customers. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund and JetBlue Ventures.

At Gladly we set out to reinvent customer service. Why?

Because 21st century consumers are different. They are from 18 to 80 years old, expect the brands they love to recognize them, and to be able to communicate with your agents over all channels – all the time.

Yet most customer service products on the market today are case management tools designed decades before the iPhone, social media and modern messaging apps.

It’s time for a 21st century customer experience.  One where your customers feel you have their best interest at heart.

To learn more about what today’s consumers expect from customer service, download the 2019 Customer Service Expectations report.

We believe

Legendary customer service starts with people talking to people.

So we put customers and conversations at the heart of Gladly. Because customers aren’t ticket numbers or cases, they’re people.

With Gladly, agents are empowered to be naturally productive, with a modern messaging interface that gives them the ability to communicate across channels. So customers feel known and cared for every time.


For more information, please visit www.gladly.com or send us an email.

Company Headquarters

Gladly
1 Montgomery St, Suite 900
San Francisco, CA 94104