Call center agent engagement and feedback are more important than ever in today’s high growth business process outsourcing (BPO) industry.CustomerServ is proud to present our comprehensive global market research study of call center agents in over 25 countries. We hope this report provides brands, CX leaders, and BPOs valuable insights to help you improve the agent experience.
CLICK HERE to read the report.
#Outsourcing#OutsourcingStrategy#Onshore/Nearshore/Offshore#OutsourcingKPIs#ManagingVendorPartners